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Wight Wellness | Isle of Wight

Terms & Conditions

OWNERSHIP

– Island Wellness Ventures Ltd – 12512423 – Is the sole and only owner of Wight Wellness. 

CLASSES

– All of our classes are non-refundable, non-transferable and have strict expiration dates.

– All classes require payment in advance in order to book.

CLASS PASSES

– Class bundles can not be shared.

– Class packages validity are as per stated at purchase. 

– All class passes start from the date of purchase.

– Classes will automatically be deducted from your class bundle.

– Cancellations (within 12 hours of the start of any class) and no shows will automatically be charged to the pass.

CLASS BOOKING

– You must book in advance for classes online, through the website, Mindbody APP or the Wight Wellness Branded App. 

– You must still check in with your instructor, trainer or coach each time you arrive at class. 

– You may cancel a pre-booked class up to 12 hours before the class starts. If you do not, you will be charged for attending. If you cancel outside the 12 hour window, your Mindbody account will be credited with the pricing option used to pay for the class (e.g. drop-in).

– Our classes do sell out. We recommend booking in advance for all classes.

NON ATTENDANCE, LATE ATTENDANCE AND LATE CANCELLATIONS

– If you do not attend a booked class or cancel with less than 12 hours notice, you will still be charged for the class.  How the charges are applied differ depending on your payment method.

– Please arrive at the studio or venue 10 minutes before your class starts.  

– Latecomers will not be admitted into a class 

CLASS POLICY

– Pre-payment in full is required at the time of booking

– You may cancel a pre-booked class up to 12 hours before the class either on the website, Mindbody APP or the Wight Wellness Branded App. 

– When you cancel, by default your account will be credited with the pricing option you used to book the class.

– If you would like a full refund, you must request it from us by phone or email.

– If you do not cancel up to 3 hours before the scheduled start time of a class, you will be charged for attending.

– Island Wellness Ventures Ltd reserve the right to refuse entry.

MEMBERSHIP AND CLASS PASSES

– All class passes have an expiration date and are non-refundable.

PRIVATE APPOINTMENTS

– For private classes we have a strict 24 hour cancellation policy. If you do not cancel (by phone) or change your appointment within 24 hours, or if you do not attend your session, you will be charged the full fee.

– Private appointments are only available at homes between Priory Bay and The Duver, Seaview and inland to Nettlestone. 

– A clear address with post code and / or a preferred meeting area must be provided at least 24 hours in advance 

PRIVATE TUITION

– Pre-payment in full is required at the time of booking

– Cancellations within twenty-four (24) hours of a scheduled session will be charged in full.

WORKSHOPS AND COURSES

– Pre-payment in full is required at the time of booking

– Refunds for cancellations are available up to seven (7) days prior to the workshop or course.

– You will receive a refund minus a 10% administration fee to your bank account or a full-refund to your Wight Wellness account, where the credit can be used for future purchases.

– If you cancel a course or workshop with less than 7 days notice, no refund will be available. You may pass your booking on to a friend at no additional cost. We must be notified via email if a friend will attend in your place. If the event is fully booked and we can offer your place to someone on the waiting list, we will refund the cost minus a 10% administration fee to your bank account or process a full-refund to your Wight Wellness account, where the credit can be used for future purchases.

– No refunds will be offered the day before or the same day of any course or workshop.

– In the case of a course or workshop being cancelled by us, you will receive a full refund, or the option of being transferred to another workshop or course of equal value.

PERSONAL BELONGINGS AND SAFETY

– Island Wellness Ventures Ltd, nor its partners, instructors and employees are responsible for loss or damage to a visitor’s personal belongings.

– No food is to be consumed within the studio.

– Only water in closed containers (no glasses or cups) is to be drunk within the yoga studios. No hot drinks are allowed.

– In the event of a fire, visitors are asked to make their way to the nearest available exit.

WARRANTIES

– Class fees may be increased by Island Wellness Ventures Ltd at any time. Island Wellness Ventures Ltd shall give the Clients not less than 7 days notice prior to any such increases.

– Details of class times may vary from time to time. Classes will be available at the studio or on our Website.

– When you are purchasing a class you are paying for a class and not an instructor. Instructors are subject to change without notice.